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Purchase (trade-in) process

Commit Ginza offers two types of purchases (trade-ins)!

There are two ways to purchase (trade-in) at Commit Ginza: in-store or by mail.
Please check this page and contact us using the specified method.
If you have any questions, you can also contact us by phone.

  • Purchase at the store

    Purchase (trade-in) at the store

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  • Purchase by mail

    Purchase by mail (trade-in)

    Click

If you visit the store

  • Visit in store

    Step 01 Visit the store

    Please come to our store with the item you wish to trade in (including accessories, such as warranty, box, repair details, etc.) and identification (driver's license, passport, etc.).

    *Please bring a valid form of identification that has a photo and can prove your current address.
    *If the conditions are not met (in the case of a health insurance card or passport), additional supporting documentation that can prove your current address (such as a utility bill receipt in your name) will be required.

  • assessment

    Step 02Evaluation

    We will inspect the watch in store and give you an estimate.

  • Purchase

    Step 03 Purchase (trade-in)

    If you agree with the appraisal results and the contents of the purchase receipt, we will pay you in cash once you have electronically signed the purchase receipt and submitted identification documents.

    For high-value items, we may transfer the money within two bank business days.

By mail

  • inquiry

    Step 01Contact us

    Please feel free to contact us via your preferred method (telephone, email, official LINE account).

  • assessment

    Step 02Evaluation

    We will provide you with a rough estimate of the results.

  • Product shipping and appraisal after arrival

    Step 03: Product shipping and appraisal after arrival

    If you are satisfied with the approximate appraisal result, please send the item to the address below. After receiving the item, we will check the condition of the watch, accessories, etc. [actual item] and inform you of the final appraisal result.

    *If you request it, we will send you a delivery kit (containing an application form, cardboard box, and cushioning material).
    *All shipping costs are free (we cover the shipping costs) .

    Shipping address
    〒104-0061
    1-7-16 Ginza, Chuo-ku, Tokyo
    Commit Ginza Building
  • Purchase

    Step 04 Purchase (trade-in)

    If you are satisfied with the final appraisal result, we will send you a purchase receipt by email. After you electronically sign the purchase receipt and upload your identification documents, we will transfer the money to your specified account once we have confirmed the receipt.

    *If you are unable to submit an electronic signature or upload identity verification documents (EKYC), we will need to communicate in writing separately, which may take some time.

Points to note when purchasing (trading in)

  • ・When contacting us by email or LINE, please fill in as much information as you know about the watch model, part number, whether or not it comes with accessories, its condition, etc.
  • -For antique or older watches, it may take some time to check the watch itself and its internal mechanism.
  • ・We do not handle counterfeit products.
  • ・We may refuse watches that are difficult for us to judge.
  • ・Confirmation with the manufacturer may be required.

If the product is found to be counterfeit, we will charge an appraisal fee of 10,000 yen (excluding tax).