Dear Valued Customer,
Thank you for your continued patronage.
We would like to express our deepest gratitude.
This has been reported frequently in the news recently,
On Saturday, November 25th, a theft occurred at our store by an individual posing as a regular customer.
We apologize for causing you all so much concern.
All of our staff were serving our customers with sincerity when this incident occurred.
We are truly sorry,
We have received many kind words from you all.
This is very encouraging,
I would like to express my sincere gratitude to everyone.
Now, I would like to make a correction to some of the reports about this incident.
In the news reports, they used expressions like "in the space of a few seconds when I took my eyes off him",
At our shop, other staff members who are not captured on security cameras are always photographed from different angles.
We are watching, and we also constantly check the surveillance cameras from our back office.
In the meantime, they are able to change the blade with a skilled hand in just 2 to 3 seconds,
I think this was a crime done by a professional.
However, no matter how much monitoring,
We take seriously the fact that a crime has actually been committed.
We will strengthen security and re-educate our employees, including myself.
To prevent this from happening again,
We would like to take all necessary precautions.
We understand that this may cause inconvenience to our customers.
We kindly ask for your understanding.
In addition, if something should happen to your watch,
We will guarantee the full amount at our responsibility.
There is absolutely no need to worry.
We aim to continue to be the best store that you can use with confidence and trust.
We intend to do our best.
We appreciate your continued support of Commit Ginza.