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So far, I have introduced maintenance for 18 brands over three posts, but there were some brands that I was not able to cover, so I would like to start the fourth post with the hope that it will be of some use to you all (laughs).
Last time, we talked about Franck Muller, Blancpain, Breguet, Patek Philippe, Grand Seiko, and Rolex, but this time we would like to introduce the customer centers of the brands listed in the "Men's Brand List" on the Commit Ginza website . We hope that this information will be useful in managing your own beloved watch.
Customer Center List
⑲A. Lange & Söhne
Lange & Söhne, which has been part of the Richemont Group since 2000, can receive the same maintenance as domestically authorized products, even if the watch is a parallel import, as long as the watch itself is genuine. In addition, a repair warranty is provided for two years after the overhaul. Maintenance of discontinued models has been available since the company was founded in 1845.
If you purchase from an authorized store, the warranty period is 3 years, but please be aware that this 3-year warranty (2 years for parallel products) only applies if you purchase from a domestic authorized store.
[Contact] Richemont Japan Co., Ltd. A. Lange & Söhne Customer Service
[Telephone] 03-5639-7244
[Address] MSC Fukagawa Building No. 2, 2-9-8 Saga, Koto-ku, Tokyo 135-0031
[Overhaul basic fee]
・Hand-wound: from ￥74,800
・Automatic: from ￥92,400
・Other complicated mechanisms: from ¥103,400
*Polishing and refurbishing are available for all materials.
*Refurbishment is the process of repairing dents and scratches by applying base metal.
【home page】
⑳Zenith
Zenith has been part of LVMH since 1999. The maintenance of LVMH watch brands is subject to parallel discrimination (differences in the handling of domestic regular products and parallel imports). In addition, a repair warranty is provided for two years after overhaul. Zenith's warranty is provided for two years after purchase from an authorized store, but you can also view the international warranty on the website. By registering, you may be eligible for a one-year extension.
[Contact] LVMH Watch & Jewelry Japan Co., Ltd. Zenith Division
[Telephone] 03-5635-7036 Reception hours: Monday to Friday 10:00 to 17:00 (excluding Saturdays, Sundays, and holidays)
[Address] 18F East 21 Tower, 6-3-2 Toyo, Koto-ku, Tokyo 135-0016
[Overhaul basic fee]
・Elite: from ￥47,300
・El Primero ￥60,500～
・Battery replacement ¥11,000
*Polishing (at the same time as overhaul) +¥11,000, polishing alone starts from ¥22,000
*If a warranty card issued by a domestic authorized dealer, such as for parallel imports, is not presented, an additional 50% of the above amount may be charged.
*Estimates are generally free, but a fee of 100 Swiss francs may be charged in the event of cancellation.
【home page】
21. Richard Mille
Richard Mille offers free repairs and inspections within the first three years of purchase, and the warranty period is officially extended by two years. This is called the "3+2" system, and if the watch is properly repaired and inspected within the first three years, the five-year warranty period will apply. Therefore, we highly recommend that you have your watch inspected by the manufacturer within three years after purchasing it from an authorized store.
In addition, a two-year repair warranty is provided after the overhaul. It appears that maintenance work for discontinued models is currently being accepted.
[Contact] Richard Mille Ginza
[Telephone] 03-5537-6688 Business hours: 12:00am - 7:00pm Closed: Tuesdays
[Address] 7-6-19 Ginza, Chuo-ku, Tokyo 104-0061
[Overhaul basic fee]
*Full maintenance of the movement (including polishing)
・Automatic winding: from ￥300,000
・Hand-rolled: from ￥300,000
・Chronograph: from ￥450,000
・Tourbillon ¥800,000 and up
【home page】
*Richard Mille publishes a price list (in Swiss francs) for each model on their website, so please check the link above for details.
22. Roger Dubuis
Roger Dubuis has been part of the Richemont Group since 2008 (all shares were acquired in 2016), and as long as the watch itself is genuine, even parallel imports can receive the same maintenance as domestic genuine products. In addition, a repair warranty is provided for two years after the overhaul.
If you purchase from an authorized store, the warranty period is 3 years, but please note that this 3-year warranty (2 years for parallel products) only applies if you purchase from a domestic authorized store. Also, if you purchase from a parallel store, be careful that if the purchaser's name is erased, the warranty period will be invalid even if there is any remaining time left.
[Contact] Richemont Japan Ltd. Technical Service
[Telephone] 03-5639-7256 (Hours: 9:30-18:00 *Excluding weekends and holidays)
[Address] MSC Fukagawa Building No. 2, 2-9-8 Saga, Koto-ku, Tokyo 135-0031
[Overhaul basic fee]
・Automatic winding ¥121,000 ( including polishing service)
*Cancellation fee: ￥11,000
【home page】
22. Harry Winston
Harry Winston watches are covered by a two-year warranty from the date of purchase. In order to do so, a warranty card with the necessary information filled out and signed by a Harry Winston salon or authorized retailer is required. Please note that this can only be done by bringing it to a Harry Winston salon or authorized retailer, and there is no mail-order service available as of July 2021 .
If you have any questions, please contact Client Information (0120-346-376) .
[Overhaul basic fee]
・Avenue ¥66,000 and up
・Quartz chronograph ¥99,000 and up
・Z Series Swiss Estimate ・Three Retrograde Swiss Estimate
【home page】
22. Tudor
Before official dealers arrived in Japan, Tudor watches were maintained by Rolex Japan, but now repairs can be done by bringing the watch to an official store.
Tudor also offers a warranty period after purchase, but for watches with a guarantee date after January 1, 2020, a 5-year international warranty applies. *For watches with a guarantee date between July 1, 2018 and December 31, 2019, the warranty period will be extended by 18 months, for a total of 3 years and 6 months.
Currently, maintenance work seems to be carried out at the Rolex Japan Service Center. Watches that have been overhauled are issued with a two-year international service warranty, just like Rolex watches. Please note that this warranty is void if the watch is tampered with by a third party other than Tudor or Rolex, or if non-genuine parts are used.
In fact, overhauls of current Tudor models are similar to those of Cartier, and in principle, the caliber is replaced with a new one. In the case of models using ETA movements, there are cases where an overhaul is performed without replacement.
[Contact] Rolex Japan
[Telephone] (Tokyo Service Center) 03-3216-5671
(Mail-order only) 03-5857-2315 (Business hours 10:00-17:00 excluding weekends and holidays)
[Address] (Tokyo Service Center) Yusen Building, 2-3-2 Marunouchi, Chiyoda-ku, Tokyo 100-6701
(Mail-order window) Rolex Toyocho Building, 3-28-6 Toyo, Koto-ku, Tokyo 135-0016
[Overhaul basic fee]
・Black Bay (3-hand model) ¥39,600
・79803RB (Black Bay GMT) ¥48,400
・79360N (Black Bay Chrono) ¥48,400
【home page】
summary
What did you think.
In fact, Rolex and Tudor are going to revise their overhaul fees from August 2021. There will be models that will remain the same, models that will be reduced in price, and models that will be increased in price, so be sure to check carefully after the announcement.
Lastly, we also have a partner maintenance company.
Regarding Rolex, it is listed on the website, so please check it out if you are interested.
→ [ROLEX repair price list]