Purchase consultation inquiry form

This inquiry form is exclusively for customers who are considering a purchase and have questions or require clarification.

Important: Inquiries Regarding Purchase Consultations

• You cannot purchase products through this form. Customers wishing to purchase should click the "Add to Cart" button on the product page.
• We cannot reserve target products while you are consulting with us. Please be aware that if another customer places a purchase order, the product will be marked as "Reserve" or "Sold Out."
• It is possible that a purchase order from another customer may be placed while you are consulting about a purchase through this form. Please understand that even if you consulted first, customers who place a purchase order will be given priority.
• If the product you are consulting about is a new arrival, there are several important notes regarding its purchase. Please review the following precautions concerning new arrival purchase orders:
  
  • We will confirm whether the purchase is possible and contact you after 11:00 AM on the day following the posting date.
  • Please note that even if you visit the store directly before 11:00 AM, you will not be able to make a purchase.
  • New arrival applications are requests to confirm your desire to purchase.
  • As a general rule, preferences are determined on a first-come, first-served basis.
  • If a "priority reserve ticket" (a privilege for COC (COMMIT OFFICIAL CLUB) members) is used, it may take precedence.
  • We will contact you regarding the purchase eligibility in both cases.
  • As a general rule, cancellations of applications are not accepted at the point when the right to purchase arises (when you receive the email sent at 12:00 PM on the day following the posting date).