hello everyone.
Last time, I talked about maintenance for Jaeger-LeCoultre, Chanel, Girard-Perregaux, Panerai, Piaget, and Breitling, but this time I would like to introduce the customer centers of the brands listed in the Men's Brand List on the Commit Ginza website . Since it is a long article, I have divided it into three parts, and this is the third and final part.
Finally, we will include Rolex, which is probably what everyone is most interested in, so please read to the end and we hope that it will be useful for taking care of your beloved watch.
⑬Frank Muller
World Tsusho Co., Ltd. is the sole distributor of Franck Muller in Japan. Franck Muller provides technical services and has established parallel discrimination (the difference in handling between domestic regular products and parallel imports). Only watches sold at domestic regular stores are guaranteed for two years from the date of purchase. Please be careful when purchasing a warranty card issued overseas, as there is a possibility that repairs will not be possible.
Frank Muller has an official certified pre-owned watch store called WATCHLAND . Like our store, they also offer a deposit sale, so if you are thinking of selling your watch, you may want to consider consulting about deposit sale and maintenance.
[Contact] World Trading Co., Ltd.
[Telephone] 0120-090-617 (toll free)
Reception hours: Monday to Friday (excluding holidays) 10:00 to 12:00, 13:00 to 17:00
[Address] POSCO Tokyo Building 6F, 5-11-14 Ginza, Chuo-ku, Tokyo 104-0061
World Trading Co., Ltd. Customer Center Tokyo
[Overhaul basic fee]
・Hand-rolled: from ￥66,000
・Automatic winding: from 72,000 yen
・Mechanical chronograph: from ￥96,000
・Quartz ¥42,000 and up
・Quartz chronograph: from ￥66,000
・Other complications ¥96,000 and up
【home page】
⑭Blancpain
Blancpain, which has been part of the Swatch Group since 1992, can receive the same maintenance as domestically authorized products, even if the watch is a parallel import, as long as it is genuine. In addition, a repair warranty is provided for two years after the overhaul. Maintenance of discontinued models is also handled by the Swiss headquarters, which seems to be doing as much as possible at this time.
[Contact] Blancpain Tokyo Customer Service
[Telephone] TEL: 03-6254-7150 (Weekdays 9:30-18:00)
[Address] 6F Nicolas G. Hayek Center, 7-9-18 Ginza, Chuo-ku, Tokyo 104-8188
[Repair price list]
The Swatch Group publishes a very detailed price list on their website.
*The finish of the light polish included in the complete maintenance service seems to be different from that of the paid polish.
[Delivery repair service]
【home page】
⑮Breguet
Breguet, which has been part of the Swatch Group since 1999, can receive the same maintenance as domestically authorized products, even if the watch is a parallel import, as long as the watch itself is genuine. In addition, a repair warranty is provided for two years after the overhaul. Maintenance of discontinued models is also handled by the Swiss headquarters, and it seems that all are currently being accepted.
[Contact] Breguet Tokyo Customer Service
[Telephone] 03-6254-7171 (Weekdays 9:30-18:00)
[Address] 6F, Nicolas G. Hayek Center, 7-9-18 Ginza, Chuo-ku, Tokyo 104-8188
[Repair price list]
The Swatch Group publishes a very detailed price list on their website.
*The finish of the light polish included in the complete maintenance service seems to be different from that of the paid polish.
[Delivery repair service]
【home page】
16. Patek Philippe
Patek Philippe has been able to repair all of its watches since its founding in 1839. Regarding post-purchase warranties, free repair service is available for two years from the stated purchase date at Patek Philippe authorized service centers around the world. If you purchase from a domestic distributor, there seems to be a one-year extension system, so please check if you purchase from an authorized store. Repair warranties after overhauls by the manufacturer are two years.
Please note that if the purchaser's name has been removed from the Patek Philippe watch, the watch will not be covered by the warranty even if the warranty period is still valid (paid repairs are possible). The same applies if repairs are performed by an unqualified third party.
[Contact] Patek Philippe Japan Service Center
[Telephone] 03-5209-8016 (Weekdays: 10:30-17:00 *Excluding weekends and holidays)
[Address] 7F Urbannet Kanda Building, 3-6-2 Uchikanda, Chiyoda-ku, Tokyo 101-0047
[Overhaul basic fee]
[About Archives]
As of April 1, 2021, changes have been made regarding archive retrieval.
①Only watches sold up to 1989 can be archived. Watches sold after 1989 cannot be archived.
②One inquiry and issuance for one individual is valid for five years
*If it is within 5 years, it cannot be reissued even by the same owner.
③Applications are in English and can only be made online. Payment can only be made by credit card. 500CHF. The application period is about 10 weeks.
【home page】
⑰Grand Seiko
Grand Seiko, a world-renowned Japanese watch brand, offers a three-year warranty after purchase (applies to purchases made after March 24, 2017, two years for purchases made before that). Please note that Seiko's warranty is generally one year (with some exceptions), while Credor's warranty is two years.
Also, please note that the locations where you should contact for repair inquiries differ between Grand Seiko, Credor, and Seiko.
[Contact] Seiko Service Center Co., Ltd.
[Telephone] 0120-302-617 (Tokyo store 0120-612-911 / Monday to Friday 9:30 to 17:30)
[Reception hours] Monday to Friday 9:30 to 21:00 / Saturdays, Sundays, holidays, and New Year's holidays 9:30 to 17:30
[Address] 2F Kokusai Building, 3-1-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005
[Repair reception]
*Please check each link.
Grand Seiko Online Repair Service
Credor Online Repair Reception
[Overhaul basic fee] *Grand Seiko
・Mechanical: from ￥47,000
・Quartz ¥36,000 and up
・Spring Drive (3 hands) ¥52,000 and up
・Spring Drive (Chronograph) ¥79,000 and up
【home page】
18. Rolex
The last watch we will introduce is a Rolex, which, if you undergo regular maintenance (including overhaul), will be issued with an international service warranty that provides a two-year warranty (for natural breakdowns, etc.). If you undergo an overhaul at Rolex, it will affect the resale price, so we recommend that you keep this international service warranty (quote, delivery note, invoice, etc.) in a safe place.
Currently, there is no cancellation fee for obtaining a quote, but please be aware that if you repeatedly obtain a quote and then cancel (return without maintenance) multiple times, they may no longer accept maintenance on that item.
In addition, Rolexes come with a 5-year warranty from the time of purchase at an authorized store, but if repairs or inspections are performed at any other service center within the warranty period, the international warranty will not apply and repairs will be charged. This includes light polishing, so if you are purchasing a Rolex from a parallel store, we recommend that you check with the store.
In addition, if you modify the name (by painting over or masking) within the warranty period, you can have it repaired free of charge, but if the guarantee is scratched and the base is visible, it will become invalid, so be careful. This is a point to be careful of when purchasing, and it will also affect the appraisal, so you should also be careful about the modification of the guarantee.
Finally, if you take an older watch (such as one with a 5-digit reference) to Rolex for maintenance, they may not be able to accept the watch for maintenance if the hands, dial, or luminous points (especially tritium) are found to be corroded unless they are replaced with later Luminova lume.
As many of you may know, originality (hands, dial, luminous points) greatly affects the appraisal. If our partner companies or private companies can provide replacement parts (please check as there is a possibility that they will be replaced with non-genuine parts), they will probably accept it, so please feel free to contact us if you have any problems. We will obtain an estimate, including whether genuine parts are available, and make a proposal.
Rolexes can be serviced by taking them to the nearest authorized dealer or service center, or by mailing them in.
[Contact] Rolex Japan
[Telephone] (Tokyo Service Center) 03-3216-5671
(Mail-order only) 03-5857-2315 (Business hours 10:00-17:00 excluding weekends and holidays)
【address】
(Tokyo Service Center) 1F Yusen Building, 2-3-2 Marunouchi, Chiyoda-ku, Tokyo 100-6701
(Mail-order window) Rolex Toyocho Building, 3-28-6 Toyo, Koto-ku, Tokyo 135-0016
[Overhaul basic fee]
・Explorer I ￥78,100～
・Air King ￥55,000～
・Submariner No Date ¥77,000 and up
・Submariner Date ¥77,000 and up
・Explorer II ￥77,000～
・Milgauss ￥77,000～
・GMT Master II ￥77,000～
・Sea-Dweller ￥49,500～
・Deep Sea ¥70,000~
・Yachtmaster ¥77,000 and up
・Yacht-Master II ￥121,000～
・Daytona ¥88,000 and up
・Oyster Perpetual ￥55,000～
・Datejust ¥77,000 and up
・Day Date ¥110,000 and up
[Delivery repair service]
You can also have a packing kit sent to you by calling 03-5857-2315.
【home page】
summary
So far we have introduced maintenance for 18 brands over three articles. What did you think?
This time, I actually intended to finish with 18 brands, but I think you've noticed that there are brands that I haven't covered. I'm going to try my best to write the fourth installment, hoping that it will be useful to everyone (laughs).